BDO MDR Chooses BlinkOps to Slash Manual Work by 40% closing 50% of Alerts and speeding response

Executive Summary

BDO Israel operates a 24/7 Managed Detection and Response (MDR) service, managing tens of thousands of alerts every month. With BlinkOps, they now automate more than half of those alerts—eliminating the repetitive tasks analysts once handled manually and reducing errors. Using co-managed automation allows the team to respond 50% faster, creating a smoother experience for clients and boosting satisfaction. Demonstrating tangible results has attracted more customers, including smaller organizations that were previously hesitant to invest in automation.

Before BlinkOps, legacy SOAR (Security Orchestration, Automation, and Response) platforms presented significant challenges. These systems required extensive coding knowledge, making it difficult to adapt automation for diverse client environments. 

At the same time, BDO MDR analysts spent excessive time hopping between multiple systems for routine tasks, slowing overall response rates.

BlinkOps eliminated many of these obstacles. BDO MDR streamlined internal processes and gave smaller organizations an accessible way to automate security tasks without a large technical footprint. Analysts now spend less time on routine work and more time focusing on critical issues, giving clients a more efficient and transparent MDR experience.

Below, we explore the challenges BDO MDR faced in a high-alert environment and how BlinkOps delivered the modern, flexible platform they needed.

Challenges in a High-Alert Environment

BDO Israel’s MDR operation is no small undertaking. With over 20,000 alerts per month, the SOC is always busy. But not all alerts require detailed human intervention — much of the workload involves repetitive checks or routine follow-up. Previously, they attempted to automate these tasks with a traditional SOAR (Security Orchestration, Automation, and Response) solution. Yet they faced three major issues:

1. Heavy Technical Demands
   Most legacy SOARs required complex coding or broad administrative privileges. This meant investing considerable development time and often caused friction when integrating with each client’s environment.
2. Unfriendly User Interfaces
   BDO Israel’s smaller clients, in particular, found these solutions intimidating or difficult to navigate. This limited the potential for “co-managed” workflows, where responsibilities are shared between BDO Israel and the client.
3. Fragmented Collaboration
   Multiple ticketing systems and communication channels caused confusion. Despite Automation, teams still had to switch between tools for approvals or updates, causing workflow bottlenecks.

“We didn’t even let customers interact with previous solutions because the interface was too advanced… not user-friendly,”
—Yossi Assayag, MDR CTO, BDO Israel

Why BlinkOps?

Simplifying Automation Where Legacy SOAR Falls Short

While evaluating new platforms, BDO Israel quickly recognized that BlinkOps offered a fresh take on automation:

• No-Code Workflow Creation: They could design automated playbooks for common tasks—blocking suspicious IPs, isolating compromised endpoints, or performing standard triage—without hiring additional coders.
• Cloud-Native Ease: BlinkOps’ SaaS-based deployment eliminated major infrastructure costs or complicated on-prem installations.
• Client-Friendly Portal: Customers could build or run their own automations through a clean interface requiring minimal training.
• Flexible Integrations: Even clients with strict security policies or unique environments found that BlinkOps could align with their compliance requirements. Rather than demanding full admin privileges, BlinkOps offered more granular, creative ways to connect.

“It’s not only for our internal workflows,” said Dori Fisher, Director of Cyber Security Solutions. “Clients wanted a system they could log into themselves, to create and manage their own automations in a co-managed model.”

Rolling Out BlinkOps: A Step-by-Step Approach

1. Pilot Projects with High-Volume Tasks
   BDO Israel started small, focusing on repetitive tasks they knew would have an immediate impact—like automatically closing known false positives or blocking known malicious IPs. This quickly demonstrated the value of automation.
2. Hands-On Training with BlinkOps Specialists
   BlinkOps’ experts conducted workshops, guiding BDO Israel analysts through workflow design and best practices. Some of BDO Israel’s clients also attended these sessions, getting first-hand exposure to the platform’s capabilities.
3. Scaling to Dozens of Clients
   Encouraged by early wins, BDO Israel then rolled out BlinkOps to 40+ customers. This allowed them to standardize workflows across different industries and client sizes. Even smaller organizations, initially skeptical about automation, began recognizing its value.

The BlinkOps Impact

• 50%+ Alerts Automated
  More than half of the monthly alerts can now be addressed by pre-built workflows, reducing tedious tasks for analysts.
• 40% Reduction in Manual Tasks
  By standardizing common actions—like sending notifications or isolating devices—the SOC team cut repetitive work nearly in half.
• 25% Fewer Errors
  Relying on set workflows instead of manual, ad-hoc efforts meant fewer slip-ups due to human oversight.
• 20% Faster Incident Resolution
  With routine steps handled by BlinkOps, analysts have more time and resources to address high-priority threats, significantly accelerating incident handling times.
• 18% Rise in Customer Satisfaction
  Clients value quicker, more consistent service. They also feel empowered when they can create or run workflows themselves.
• 15% Growth in Client Acquisition
  BDO Israel’s ability to showcase tangible, real-world automation benefits has led to an uptick in new clients, attracted by modernized, efficient MDR services.

Looking Ahead

BDO Israel plans to expand BlinkOps to all new and existing clients. They believe:

• User-friendly tools make automation accessible for teams of any size, even if they have been reluctant in the past.
• Practical workflows will continue to replace complex SOAR setups, which are often abandoned due to steep learning curve and maintenance requirements.
• Collaboration among technical teams, customers, and BlinkOps can rapidly address changing threats and new compliance challenges.

By pivoting away from legacy SOAR and embracing a more flexible, cloud-native platform, BDO Israel has significantly cut down on manual processes, reduced errors, and boosted overall customer satisfaction. This pivot highlights how a thoughtful approach to automation can transform a security service offering—particularly in areas like MDR where speed and accuracy are critical to protecting clients.

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Interested in seeing similar outcomes for your SOC or MDR team?

Explore BlinkOps today to discover how no-code automations can simplify your own alert handling, reduce repetitive tasks, shrink “time to automation,” and strengthen customer relationships—even if you have a broad mix of client sizes and security requirements.